物流政策

Shipping Policy

1. Order Processing

1. Order processing time: All orders will be prepared, packed and shipped within 1‑4 business days. For bulk orders, shipment arrangement will be discussed separately. Orders will not be processed on weekends and public holidays; holiday orders will be processed on the first working day after the holiday.

2. Order cut‑off time: Orders paid before 16:00 on working days will be processed on the same day. Orders paid after 16:00 will be processed on the next working day.

3. Order modification & cancellation: You may contact customer service to modify shipping information, product specifications or cancel your order before shipment. No information can be modified once the order has been shipped.

2. Delivery Coverage & Shipping Methods

1. Delivery coverage: Worldwide. Please confirm whether your shipping address is within our delivery scope before placing an order.

2. Shipping carriers: We mainly use cross‑border logistics channels including [DHL/UPS/FedEx/China Post EMS]. The best‑suited channel will be selected according to destination country, product weight and volume. We will confirm the shipping method with you before dispatch.

3. Restricted items: For items such as batteries, electronic products, cosmetics, liquids, powders, food, medicines and CBD‑related goods, please check the local customs entry rules of the destination country in advance. We cannot ship prohibited items. Full refund will be issued for such placed orders.

3. Shipping Fees

1. Freight calculation: International shipping fees are calculated in real‑time at checkout based on destination country, product weight, volume and shipping method. Final freight amount will be displayed on the checkout page.

2. Free shipping: Free shipping is available for orders with a total value of ≈ 750USD (excluding remote areas and special‑category products).

3. Remote area surcharge: Additional remote‑area surcharges may apply for certain countries. Such fees will be calculated automatically at checkout. We will contact you for confirmation if extra charges occur.

4. International Duties & Taxes

1. All import duties, VAT, consumption taxes and other relevant charges for international orders shall be borne solely by the recipient. We will not be responsible for any costs arising from customs duties.

2. We will declare product value and description in compliance with regulations. Any liability and expenses caused by customs detention, fines or return due to under‑declaration or false declaration shall be borne by the recipient.

3. DDP (Delivered Duty Paid) service is available for some countries and regions. You may select this option at checkout; duties are included in the shipping fee with no extra payment required.

5. Delivery Estimates

1. Standard international delivery: Estimated delivery time is 7‑15 business days after shipment. Actual delivery time depends on destination‑country customs clearance progress and carrier performance.

2. Express international delivery: You may select expedited shipping at checkout at buyer’s expense. Estimated delivery time is 3‑7 business days after shipment.

3. Disclaimer on delivery time: Delivery time is for reference only. Delays caused by customs clearance efficiency, weather, traffic, local public holidays and other uncontrollable factors are beyond our control. We shall not be liable for any losses caused by delivery delays.

6. Order Tracking

1. After shipment, a shipping notification with tracking number and tracking link will be sent to your registered email, so you can monitor your cross‑border parcel status.

2. If there is no tracking update within 5 business days, or if your parcel encounters customs clearance issues, please contact customer service for assistance.

7. Lost, Damaged Parcels & Customs Clearance Issues

1. In case of loss, damage or missing items before parcel signature, we will offer free reshipment or full refund, and cover all related shipping fees and taxes.

2. Please inspect your parcel upon receipt. Take photos and videos as evidence. If you find damaged or missing goods, please refuse delivery and contact customer service immediately. We will arrange reshipment or refund. Claims will not be accepted without valid proof after signature.

3. Any liability and expenses arising from customs detention, return or destruction due to destination‑country customs rules, prohibited goods or incorrect declaration shall be borne by the recipient. No refund or reshipment will be provided under such circumstances.

4. If a parcel is lost in transit, we will assist you in filing a claim with the carrier and prioritize handling your after‑sales request.

8. Return & Exchange Shipping Rules

1. For returns or exchanges not caused by product defects, the buyer shall bear all round‑trip international shipping fees, customs duties and other related charges. For returns or exchanges due to product quality issues, we will cover all shipping fees and taxes.

2. For international returns and exchanges, please contact customer service first to obtain return address and return procedures. Do not send items back without prior approval, otherwise your request cannot be processed.

3. Return parcels must be sent via traceable cross‑border courier to avoid loss without recourse.

9. Contact Us

If you have any questions regarding our shipping policy, please contact us:
‑ Email: [yhl13828458434@qq.com]
‑ WhatsApp / Phone: [13828458434]
‑ Business Hours: [Beijing Time, Monday‑Friday 9:00‑18:00]